About sanatorium

The opening of the new season from April 15-th

Sanatorium AZIMUT Health Zelenyi Gai is located in the Tuapse resort area of the Black Sea coast. The medical profile of the sanatorium is general therapeutic. Not only classical therapy is available to guests, but also unique therapeutic baths: aromatic, antler, bischofite, iodine-bromine. Also, physiotherapy, ozone therapy, carboxytherapy, balneotherapy and speleotherapy are successfully used in the sanatorium. On the territory of the sanatorium there is a large park with walking paths and health paths. There are many unique monuments of nature and history nearby.

Near the sanatorium

Sights
  • City of Military Glory Tuapse – 17 km
    Kadosh Forest Park – 20 km
Location
  • Tuapse center and railway station – 17 km
    Sochi Airport – 153 km
    Krasnodar Airport – 175 km
Entertainment
  • Water park Dolphin – 28 km
    Dolphinarium Aquamir – 28 km

Sanatorium facilities

Event halls (2 rooms)

Conference hall, 200 m²

Please choose seating chart

Playground, 800 m²

Please choose seating chart

FAQ

How much will the trip cost?

The cost of a sanatorium-resort holiday depends on the date of your holiday, the medical program you choose and the room category. You can calculate the cost and make a reservation on the website.

Does the resort offer discounts for pensioners?

Discounts are not provided to pensioners, but on the website you can take advantage of favorable rates for members of the AZIMUT Bonus loyalty program, early booking or non-refundable rate.

Is there a discount for staying in a large group?

When staying with a large group or purchasing a spa holiday at the expense of the company, you need to contact the sales and reservations department by phone 8 928 418 00 20 or email reservations.zelenyi.gai@azimuthotels.com

Are there any discounts for children? At what age can children enter the sanatorium?

Children with their parents are accommodated in the sanatorium from the age of 0, treatment is available for children from 4 years old, suitable procedures are prescribed by the attending physician. It is necessary to have a sanatorium-resort card (for trips with treatment).

Is it possible to book a room on a specific floor and with a view (park), how much does it cost?

You can leave information with your desired floor or room; this does not require additional payment. We will try to take into account your preferences and choose a suitable room.

How to book a holiday at a sanatorium?

You can book a stay at the sanatorium in several ways:
1) by calling the reservation department 8 928 418 00 20
2) by e-mail to the sanatorium reservations.zelenyi.gai@azimuthotels.com
3) on the official website azimuthotels.com
4) a single contact center of the network’s sanatoriums by phone 8 800 555 2 777

When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

 

Are there any advantages to online booking?

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register for the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all rates.

Is online booking safe?

Our website does not store any user payment information.
For payments, high-quality online payment gateways are used, making them as secure as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, is encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

How far in advance do I need to book my stay at the sanatorium?

If rooms are available, reservations can be made at any time convenient for you and in any way convenient for you. Early booking is beneficial - the price depends on the occupancy of a given room category and month. We also recommend booking accommodation in advance; the sanatorium's room capacity consists of 111 rooms of different categories, the number of vouchers is limited.

How can I check my booking request?

You can find information about your reservation in the confirmation sent to the email you specified when booking, or in your Personal Account created on our website

Can I reserve a room in my name for another guest to stay in?

This is possible if you book a room through the resort's website or booking service. When checking into the resort, you should provide this information to the receptionist, but it is better to make changes to your reservation in advance by phone or email. However, according to the accommodation rules, the guest will be required to present his passport upon check-in and live under his own name.

Is it possible to book several rooms under one last name?

Yes, it is possible to book several rooms at the same time. If possible, the sanatorium staff will contact you to clarify the details of all guests who will be staying.

Can a reservation be cancelled?

If the reservation is not guaranteed (that is, without advance payment), it will be canceled after 3 banking days. To confirm the reservation, an advance payment of 30% of the cost of the booked spa holiday is made, in accordance with the conditions specified in the invoice agreement.

How to cancel a reservation?

You can cancel your reservation yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the sanatorium directly by phone 8 928 418 00 20 or email reservations.zelenyi.gai@azimuthotels.com

Is it possible to book a room in a specific building and on a specific floor, with a beautiful view and how much does it cost?

You can leave information with your desired floor or room; this does not require additional payment. We will try to find a suitable number.

What is the difference between the individual room categories?

Room categories differ in size and number of beds (extra beds available). In economy rooms, amenities are located on the floor.

Is the sanatorium open annually or closed for a certain season?

The sanatorium operates seasonally. From April to October (inclusive).

Is it possible to live in a sanatorium without treatment? How much does it cost?

Yes, in order to live in a sanatorium without treatment, you can purchase a wellness voucher.

Can I pay by cash/card upon arrival?

Payment can be made in any way convenient for you (cash and bank transfer).

Has my payment for my reservation been processed? Can I duplicate the check?

Confirmation of a successful payment is a receipt that comes by email after booking a trip along with confirmation from the sanatorium. If it is necessary to duplicate the check, the guest can inform the reception employee about this.

Why does the website indicate one price, but at the reception desk they quote a higher room rate?

This is due to the fact that the reception desk provides a tariff that does not include possible discounts on promotions and special offers when booking on the official website.

Why are the room rates different for different dates? What does this depend on?

Dynamic pricing depends on the occupancy of the sanatorium for the selected booking period, the medical program, the availability of special offers and discounts for certain periods or room categories.

What is included in the price?

The cost of a sanatorium-resort voucher includes accommodation, meals, selected medical program, use of a swimming pool, use of beach services, cultural events and use of a playroom for children. You can find a detailed list of services in the description of the tariff you have chosen.

Is there a QR code on your receipts?

Yes, you will find a QR code on all receipts from the sanatorium.

Is the price per night per room or per person?

The cost of a day of a sanatorium-resort voucher in the invoice is indicated for each person. When calculated on the website, this amount depends on the number of guests, the selected medical program and room category.

Is it possible to split the payment among several people?

Yes it is possible. Before paying, please inform the reception desk if you wish to split the payment.

Is prepayment required when booking a room? In what ways can I make an advance payment?

The sanatorium operates on a guaranteed reservation basis - upon making at least 30% of the invoice in advance. Pay the remaining amount directly at the reception desk on the day of arrival.

Is it necessary to put down a deposit?

No

Do I need to pay a resort fee at the resort?

Yes, the resort fee is 30 rubles per day, with the exception of people who are beneficiaries of this fee.

Does the sanatorium work with or without VAT?

Sanatorium treatment, as well as paid medical treatment, are not subject to VAT. All other paid services are subject to VAT.

What other additional fees might there be?

There are no mandatory fees from the sanatorium. However, additional services of the sanatorium are provided for a fee; the cost can be found on the website

Can I pay for my accommodation through my company, how can I do this?

Yes you can. To conclude an agreement, you need to send us certified copies of constituent documents to reservations.zelenyi.gai@azimuthotels.com:
1.Charter of the company (first 3 sheets);
2. Certificate of Main state registration number;
3.Certificate of tax registration;
4.Extract from the Unified State Register of Legal Entities (information about founders);
5.License (if the type of activity is licensed);
6. A document confirming the authority of the manager to sign the agreement (Founder’s decision on appointment, order to take office)
After concluding the contract, we will issue an invoice for payment and guide you on the next steps.

How to cancel a reservation?

You can cancel your reservation yourself in your personal account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the sanatorium directly; its contact phone number and email are listed in the "Contacts" section. on the website.

Is there a penalty for late cancellation?

The amount of the penalty for late cancellation depends on the conditions of the booked rate. Cancellation periods are stated on the booking confirmation.

When will the money be returned if the reservation is canceled if there was an advance payment?

In rare cases, card refunds take up to 45 business days and depend on the work of partner banks. But usually it occurs within just a few days.

Can a reservation be canceled without my knowledge?

For non-guaranteed reservations (without advance payment), the reservation may be canceled after 3 banking days. Guaranteed reservations are valid until 12:00 pm local time on the day following your check-in date.

How to change booking dates?

You can change the dates of your stay in the same way you booked your stay, that is, in your personal account, through the reservation department, or by request to the agency through which the reservation was made.

How can I change the category in advance? What about when you arrive at the resort?

You can change the room category in the same way you booked, that is, in your personal account, through the reservation department, or by request to the agency through which the reservation was made. If you want to change your room category upon arrival, please inform the manager at the front desk; if rooms are available, the service will be provided. When upgrading a room category, you must pay the difference between the booked category and the one you want to stay in at the existing rate. There are separate conditions for loyalty program participants.

Will money be returned if I leave the resort ahead of schedule?

If the tariff conditions allow it. Refunds are made using the same method you used to pay.

What time can you check into the resort?

Check-in usually starts at 2:00 pm, the reception desk is open around the clock.

Is it possible to have early check-in and late check-out, how much does it cost? What should I do if I arrive in town late at night?

The early check-in service is provided subject to availability of rooms (from 00:00 am to 1:59 pm) the guest pays an additional 25 to 100% of the room rate on the day of check-in (depending on the number of hours before check-in) according to the Hotel tariff, in accordance with clause 27 Decree of the Government of the Russian Federation of November 18, 2020 No. 1853 “On approval of the Rules for the provision of hotel services in the Russian Federation.”

For AZIMUT Bonus program participants, early check-in can be provided free of charge from 9:00 am, subject to availability of rooms.

The possibility of late check-out will be confirmed on the day of departure. When extending your stay from 12:00 pm to 6:00 pm on the current day, a payment of 25% of the room rate per day will be charged at the hotel rate on the day of departure. If the guest plans to stay in the room after 6:00 pm until 11:59 pm, 50% of the daily cost will be charged.

Members of the AZIMUT Bonus program receive late check-out until 4:00 pm, subject to availability of rooms, free of charge.

 

Is it possible to leave my luggage somewhere on the day of check-in before check-in until the evening of check-out?

Yes, the resort has luggage storage, please contact the reception staff.

Is the reception open 24 hours a day?

Yes, the reception desk is open 24 hours a day.

What documents are needed to check into the sanatorium?

To be accommodated in the sanatorium, the Guest must present a Russian passport; for children under 14 years of age, birth certificates are required. Sanatorium-resort card of the established form, no more than 2 months old (paid registration at the sanatorium is possible), certificate of epidemic environment, for children from 4 years old - sanatorium-resort card (form 076/u), analysis for entorobiasis (not valid more than 10 days). Conclusion from a dermatologist confirming the absence of contagious skin diseases. Children under 4 years of age are not provided with sanatorium-resort treatment, but for accommodation they must provide all documents except the sanatorium-resort card. Also, check-in of persons under the age of 18 in the absence of legal representatives is carried out subject to the written consent of the legal representatives (one of them) being provided by the accompanying person.

Is it possible to check in a second guest at the sanatorium without a passport?

To be accommodated in a sanatorium, it is necessary to present a Russian passport (for foreign citizens, a foreign passport, visa and migration card).

I have lost my booking confirmation number, what should I do?

The sanatorium employee will be able to find your reservation by last name and first name.

Do I need to present documents for the child?

Yes. To check into a sanatorium for minors under 14 years of age, a parent, adoptive parent, guardian or other accompanying person must present an identification document, birth certificates of minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. the sanatorium of minor citizens who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Is it possible to leave the resort while staying there?

Yes, if you leave the territory for a long period of time (more than a day), we recommend that you notify the reception administrator so that the sanatorium staff do not lose you.

Can I stay incognito?

No. We guarantee that the sanatorium does not transfer the personal data of Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. When checking into the sanatorium you must present an identification document

Do I need a QR code about COVID-19 vaccination?

No, this requirement no longer exists. A certificate about the epidemiological environment is sufficient.

Are there dishes in the rooms of the resort?

There are no dishes provided in the rooms.

Are there toiletries in the rooms or do you have to bring them with you?

The rooms are equipped with toiletries.

Are there razors among the cosmetic accessories?

Upon request, you will be provided with cosmetic shaving accessories upon check-in.

Is there WiFi in the rooms?

WiFi is free in all rooms and throughout the resort.

Do the USB-HDMI ports work on the TV?

Some rooms are equipped with old-style TVs, you can find out more before checking in

Will it be possible to request a corkscrew in the room?

A corkscrew will be provided upon request.

What is the difference between the individual room categories?

The rooms differ in size, as well as the availability of extra beds. You can find detailed descriptions and photographs of all categories on the official website.

Are there rooms for people with limited mobility?

No

Are there smoking rooms?

No, the resorts are non-smoking. Smoking is possible in specially designated areas.

Is it possible to light candles in the room?

To comply with safety and fire safety regulations, candles are prohibited in the room.

Do all rooms have a toilet?

Yes

Is there an iron in the rooms?

For the convenience of our guests, ironing stations are located in each building on the 2nd floor

Is there a refrigerator in the rooms?

The rooms are equipped with a minibar where you can cool drinks.

Does the refrigerator have a freezer compartment?

No

Do the rooms have a balcony?

There are balconies in all rooms located in the buildings. The cottages have rooms without balconies.

Is there a washing machine in the room?

There is no washing machine in the room, you can use the self-service laundry service in building 3, on the 3rd floor.

Is there cable TV in the rooms?

No

Is there a kettle in the room?

No, each building has a hot water cooler.

Do I need to pay extra for bed linen and towels?

No, everything is included in the price.

How often are the rooms cleaned?

Daily

Is there a hairdryer in the rooms?

Yes

What are the bed sizes?

Depending on the room category, beds come in sizes: 90*200 cm, 140*190 cm, 160*200 cm, 180*200 cm, 150*200 cm. You can obtain more information about the bed size when booking.

What time and format does breakfast take place? How much does it cost?

The sanatorium provides 3 meals a day, a buffet (a set menu is possible, depending on the occupancy of the sanatorium). The current dining room schedule will be communicated to you at the reception desk and is always available at the entrance to the dining room.

Does the resort offer lunch or dinner?

The sanatorium provides 3 meals a day, a buffet (a set menu is possible, depending on the occupancy of the sanatorium).

Where is the nearest place to buy groceries? Nearest home improvement store?

The nearest chain stores are located 4 km from the sanatorium - the village of Shepsi, you can get there by public transport, the stop is right next to the sanatorium. Also on the territory of the health resort there is a small store where you can find some of the goods you need.

Are there vegan, allergy-friendly or other special food items on the menu?

Yes, the menu includes dietary, vegetarian, hypoallergenic dishes

Is it possible to order food and drinks to the room?

No

Is the food halal?

No

Is there an a la carte menu?

No

What time is breakfast/lunch/dinner?

The canteen is open daily from 8:00 am to 7:00 pm. The exact time of breakfast/lunch/dinner depends on the month and the occupancy of the sanatorium. Information will be provided to you at the reception desk on the day of arrival.

Is there breakfast in the room?

No, there is no such service in the sanatorium. Meals according to the dining room schedule.

What restaurants and bars are there in the resort? How do they work, what is the menu?

The sanatorium has a main buffet dining room and a herbal bar. There is a lobby bar in the lobby of the administrative building. You will be informed of the current schedule at the reception desk on the day of arrival.

Do the sanatoriums provide lunchboxes with breakfast/lunch if you are on an excursion until the evening?

No

Is it possible to check in a child under 18 years old without parents? What documents are needed?

Yes. To check into a sanatorium for minors under 14 years of age, a parent, adoptive parent, guardian or other accompanying person must present an identification document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Checking into the sanatorium of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of the legal representatives (one of them).

Does the restaurant have a children's menu and high chair?

The Buffet menu includes: There are dishes suitable for children; there is a high chair in the hall.

How much does it cost to stay for children? How much does a crib and sofa cost for a child 11 years old? How many children can you bring to your room?

Children under 4 years old are accommodated free of charge with the provision of a cot. The cost of a sanatorium-resort voucher for children over 4 years old depends on the room category and their placement in a main or additional bed. An additional place is a chair-bed, folding bed or ottoman (depending on the room category). In the rooms of the Lux and Apartment categories there is an extra bed - a 2-bed sofa. If additional beds are required, more than indicated, please advise at the time of booking.

Is there a playground or other entertainment for children nearby?

Yes, there is a children's playground on the territory of the sanatorium.

Is there a children's room in the resort?

Yes

Is there a room for wheelchairs in the resort?

Yes

How to get to the sanatorium from the train station?

From the Tuapse railway station you need to go to the bus station and proceed in the direction of the village of Shepsi by public transport to the "Zelenyi Gai" stop.

How to get to the resort from the airport?

From Sochi airport you need to take a train to the Tuapse railway station, then in the direction of the village of Shepsi by public transport to the "Zelenyi Gai" stop.

Where is the closest public transport stop to the resort?

The sanatorium is located next to the "Zelenyi Gai" public transport stop.

How to get from the sanatorium to the city center?

From the stop "Zelenyi Gai" You can get by public transport to the center of Tuapse and to the village Shepsi.

How to get from the sanatorium to other cities?

Other cities (Sochi, Novorossiysk, Gelendzhik, Anapa) can be reached by train "Lastochka" from the train station in Tuapse

Can you meet us at the airport? How much will it cost?

No

Will parking be available?

Yes, parking is free for resort guests.

Is there parking for motorcycles at the resort? How much does it cost?

There is no separate parking for motorcycles.

Is there parking for bicycles near the resort?

No

Where is the nearest ATM/VTB branch located?

VTB ATM is located in the lobby of the administrative building

Is there parking at the resort?

The sanatorium has free guarded parking.

Is the reception open 24 hours a day?

Yes, we welcome guests 24 hours a day.

Does the resort have an elevator?

Yes, in the administrative building and building №3

Can I bring my dog/cat with me?

No

Is it possible to order excursions/transfers at the resort?

Yes, the resort has a tour desk.

How many floors are there in the sanatorium?

The administrative building has 3 floors, building №1 has 4 floors, building №2 has 4 floors, building №3 has 5 floors and a one-story cottage on the premises.

How to call the reception?

Reception and accommodation service: 8 928 432 19 30

What is your WIFI password?

The WIFI password is provided by the administrator upon check-in

Is it possible to rent a car at the resort?

No

If there is a place in the sanatorium where you can work with a laptop?

Yes, in the lobby of the sanatorium

Are guests allowed in the resort? What time?

Guests can stay in the sanatorium from 11:00 am to 8:00 pm.

Is there a smoking area in the resort?

Yes, the resort has designated smoking areas.

Do the resort rooms have air conditioning?

Yes

Is there a laundry service at the resort?

Self-service laundry is located in building 3.

Where can I get information about all the services of the sanatorium?

Full information can be obtained on the official website https://azimuthotels.com/ru/tyapse/ azimut-health-zelenyi-gai, in our official VKontakte community or by calling 8 928 418 00 20

Is it possible to contact the sanatorium via messenger (WhatsApp, Telegram, Viber)

WhatsApp by phone number  +7 (928) 418 00 20

 

Is it possible to issue a health resort card on the spot? How much does it cost?

No

Is there a teacher in the children's room?

Yes

What sports equipment can I rent?

Bicycles, balls, tennis rackets

What medical services are included in the price of the tour?

The range of medical procedures depends on the medical treatment program you selected when booking. The content of medical programs can be found on the website.

What medical programs are there at the sanatorium?

Classic sanatorium, Classic sanatorium for women, Classic sanatorium for children, Wellness, Easy breathing. A detailed list of programs and procedures can be found in the “Medical Programs” section. on the official website.

Do you have a license for medical practice?

Yes, it can be found on the official website https://azimuthotels.com/ru/facilities/documentation_zeleny_gay

What is the medical profile of your sanatorium?

General therapy.

What additional medical services can be obtained at the sanatorium?

Additional medical procedures can be found on the website

Does the resort have a sports/gym room?

Yes, the sanatorium has an outdoor sports ground and a gym

Does the resort have a swimming pool?

Yes, you can exercise on your own, or attend water aerobics classes.

Does the hotel have a SPA and/or baths, how much does it cost to use?

Yes, the sanatorium has a Finnish sauna with a plunge pool and specialized spa programs in the medical center. The cost can be found at the reception desk or by calling the sanatorium.

Do the staff speak English?

No

Do you register foreign citizens?

Yes

Is it possible to get a voucher for a tourist visa at the sanatorium?

No

What documents are needed to register foreign citizens?

Foreign passport and migration card (for foreigners with a visa, the passport also contains a visa)

How to activate my account and confirm my acceptance of the terms of the AZIMUT Bonus program?

You can activate your account and confirm your participation in the AZIMUT Bonus loyalty program in the welcome letter that we will send to your email after registration.
Don't forget to confirm your participation to receive points for stays at the chain's hotels.

What are the conditions for using the privileges of the AZIMUT Bonus loyalty program?

AZIMUT Bonus program participants have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows the loyalty program participant to take advantage of privileges at the AZIMUT network sanatoriums participating in the program*:

You can find a detailed list of privileges in the "AZIMUT Bonus Benefits" section

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the website and bonus account are registered. They are provided to the participant based on his status on the date of arrival at the hotel and provided that the reservation was made through the company’s official sales channels: official website, telephone.

* A-Hotels do not participate in the AZIMUT Bonus loyalty program

Can several people use one AZIMUT Bonus loyalty card at the same time?

No, two people cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person

How can I use my accumulated AZIMUT Bonus points?

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points in the following ways:

1. Book a rate for points on our website and pay for your stay in full with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the “Affiliate Programs” section.

I am a member of the loyalty program, can I get a discount when booking by phone?

The discount under the AZIMUT Bonus loyalty program is provided only when booking on our official website in your Personal Account.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT hotels and how many points and/or nights you have accumulated.

The loyalty program has four statuses, which are assigned according to the number of points and nights accumulated. Initially, you are assigned Bonus status. Your status changes as soon as you meet the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assignment of the status — Silver, Gold or Platinum — You confirm your status by accumulating the required number of points or nights (for example, for Gold status this is 150,000 points or 30 nights), you maintain your current status for an additional 12 months. Therefore, when your status expires, your new status is calculated based on the number of points and nights accrued to your account in the 12 months since your status was assigned.

You can track your points and nights balance in your Personal Account.

What sanatorium services can be paid for with a bonus card?

You can use AZIMUT Bonus points by choosing a rate for points on our official website and paying the full cost of your stay with them. More details at https://azimuthotels.com/ru/bonus.

Do I need to present a card to receive a discount?

You do not need to provide a card to receive a discount. You can book accommodation at special rates for loyalty program participants only on our official website

Members of the loyalty program with Platinum status can receive a 20% discount in bars and restaurants on site if they close the account for the room number, indicating in advance the number of the AZIMUT Bonus program participant.

Nothing found for your request
Phone number
+7 (928) 432 18 63 Reception and Accommodation Service
+7 (928) 418 00 20 Sales and Booking Department
+7 (928) 425 39 97 Personnel department


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